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Product Information

Select the add-on tab. You'll be shown a list of available add-ons including roaming, data and picture add-ons. If you have an unlimited amount of texts or minutes included in your plan, you’ll also be shown details of these here. Buying add-ons

This shows your usage within allowance, colour-coded in blue. If there are any out-of-allowance charges, these will be shown in yellow. You can also visit add-on.ee.co.uk from your pay monthly phone - you’ll need to be connected to 4G so make sure WiFi is turned off while you’re doing this. You can ask to receive a different format of your bill at any time using My EE – this includes braille, audio, printed or large print versions. Don’t want to get lost in the numbers? This summary uses colours to show what you’re paying for. The bullet points below each section highlight when there’s a new charge or credit. You can decide to cancel your Early Upgrade by telling us within 14 days, unless you have chosen to recycle your old phone with Recycle and Reward. Changing your planAll Rounder Plans: Includes uncapped speeds, 1 Inclusive Extra, Data Gifting, Stay Connected Data, and upgrade anytime. You can top up by credit or debit card, top up someone else's phone or redeem an E-voucher by phone. We'll accept Visa, MasterCard and Maestro UK credit and debit cards as well as international credit or debit cards when you top up by phone. Monthly broadband charges include all regular charges under your current plan, including recurring add-ons, minus any discount.

Coronavirus (Covid-19 update): Our lines are busier than usual right now. If your call isn't very urgent please use our online support. When you buy an add-on, you’ll receive your full allowance upfront but you’ll only be charged from the date you buy it until your next bill date.Your bill will always show this information under the section called What you used outside of allowance. You can top up anyone's EE pay as you go or Flex plan phone. You'll need their number and a debit or credit card. or try our new option, text PAY to 150 and follow the prompts. Please make sure you have your registered card with you. Either as a one-off charge and credit - these tend to be for add-ons bought occasionally, such as a data add-on when you’re abroad. You can remove some add-ons in My EE go to plans and add-ons in the menu, then select the add-on tab.

I'm not yet registered for a My EE account. How do I register? Registering for a My EE account is easy

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You’ll be shown details of your add-ons and your remaining allowance. This will be given to you as a number - for example, for picture messages it will say you have 7 messages left to send.